How it works? FAQs

Frequently Asked Questions

If you have any questions you would like to ask Your Furniture, you can use our contact page. First, you might want to check out our most frequently asked questions, it provides quick answers to questions we receive.

Furniture details, type of wood, measurement…

What kind of woods do you propose?
We provide Reclaimed Teak Wood, Recycled Boat Wood and Mahogany
How long does it take to build and deliver a custom-made furniture?
Depending on the complexity of your needs, it takes around 3 to 10 weeks to be built and delivered.
Where can I find the dimensions of a piece of furniture?
Dimensions can be seen on the product detail page under the image for the furniture.
What if I don’t know the exact dimension for my quotation inquiry?
No problem, we understand. We can advise you about usual dimensions and even come to your place to take measurement.
How do I measure properly?
It is important to check that your furniture will go into your room before placing your order, and also if there is a way to deliver the product (check the elevator dimensions and doors. It’s your responsibility to make sure we can deliver. Feel free to ask us if you are not sure.

Ordering Furniture

How to ask for a quotation?
On each furniture details page, there is a form to ask us for the quotation of the furniture.
How long does it take to have a quotation?
Depending on your project, it takes between 2 to 7 days to have an accurate price.
How can I prevent the wood from drying or sun damage?
It is advisable to keep the furniture out of the sun as much as possible. To maintain good moisture content in wood furniture, use a quality wax without silicon.
Can I make changes to my order?
If you want to make any changes to your order, e-mail us  for further assistance. We will do our best to help. Early alterations within a few days aren’t usually a problem. However, once the goods are in production with the manufacturer we are bound to accept them, so we may have to charge you a cancellation fee to cover our costs. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.
Where is my order?
If you wish to check the delivery of your order, please e-mail us for further assistance.
What if my order is late?
You should have been given an estimated delivery time. If it changes, we will let you know straight away. Your Furniture Pte Ltd will not be held liable for any delays which are beyond our control. We will make every effort to keep you informed. If you have any delivery problems, please e-mail us for further assistance.

Delivering Furniture

Where do you deliver?
We deliver everywhere in Singapore, except restricted areas.
Will you assemble my furniture?
Yes, your furniture will be assembled on delivery and ready to use.
What happens on the day of delivery?
You will be contacted in advance to organise the delivery. We will position the furniture as directed and remove all packaging materials – unless you wish to keep them. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.
What happens if I am out when you deliver?
As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. There will be an additional extra delivery charge.
Can I choose a day or time for delivery?
With limited storage facilities, we endeavour to deliver your order as swiftly as possible. We would appreciate you accepting delivery on the same basis.
When you order your furniture, we will give you an estimated delivery date. When your goods have been received we will contact you to confirm the day we can deliver to your area.
Can you take my old furniture away?
Sorry, we do not provide this service.
Can YourFurniture.com.sg store my furniture?
Sorry, no. By delivering goods promptly, as soon as we receive them, we can give you the best value for money.
What if my furniture does not fit?
When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. E-mail us for further assistance.
Do you deliver overseas?
Yes, we deliver locally and internationally. Of course, shipping and delivery fees may vary depending on the delivery location.

Payment

What payment do you offer?
You can pay by check, bank transfert or paypal.

Can't find what you are looking for?

Drop us a line. We’ll be happy to help!